Kev's Korner

KEVIN

Operations Leader

Operations

Leadership

Data

100

Customer Success

Project Management

∞

Technical Writing

User Experience

10x

Executive collaboration

1:1

Emotional Intelligence

✉

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The Element Behind It All

Gold is rare, enduring, and valuable. These are qualities I bring to every team I join. I'm a strategic operator who blends systems thinking with strategic vision to build workflows, lead change, and turn data into decisions. Click around the table to see what I'm made of.

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80% time savings

Efficiency through better workflows

I optimize teams through the improvement of their tools and workflows. I work closely with stakeholders to identify pain points, ensuring use cases are covered, and package the solution with the user in mind. Like that time I implemented a contract automation integration into our CRM and saved our reps 80% of the time needed to create an order form.

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10 direct reports

The anchor in choppy waters

I'm a leader that's here for you when times are good and bad. Always providing the vision for our destination while giving you the freedom to chart your course there. I've led teams big and small, with up to 10 direct reports across the globe. One of my favorite books about leadership is Leading Change, because technology is constant change and how we navigate it is a matter of success or failure.

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1 source of truth

From data to decisions

I connect the dots between disparate data sets to establish trends for customer usage and renewal. To achieve this, I led the audit, reorganization, and rebuild of dashboards in our BI tool, while working closely with Data Engineers to ensure the data was structured and joinable. Because having a single source of truth is essential for having your entire organization on the same page and making the best decisions possible.

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100%

Built for the customer lifecycle

My career is rooted in Customer Success. I started in Professional Services where I delivered hands-on client implementations, then moving into Revenue Operations where I drove CSM renewal forecasting and retention analysis. I understand the full customer lifecycle from onboarding through renewal, and I bring that perspective to every operational decision I make. While 100% retention may be ambitious, there's always room to move the needle upwards with the right motions.

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$4M in projects successfully delivered

From agency pace to enterprise scale

Project management has been a constant throughout my career. I started at digital agencies where I honed my ability to deliver under tight timelines, then carrying that discipline into Professional Services and beyond. Today I continue to provide PM excellence in both day-to-day operations and major strategic initiatives, keeping teams aligned and projects on track.

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